Effective Date: 30/12/2025

Welcome to Orire-Smith Creations Ltd! By accessing or using our website www.heartfeltbydesign.co.uk, you agree to comply with and be bound by the following Terms and Conditions (the "Terms"). Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not use our website.

1. Acceptance of Terms

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, you must stop using the website immediately.

2. Use of Website

You agree to use our website solely for lawful purposes and in a manner consistent with all applicable laws and regulations. You may not use the website in any way that could disable, overburden, or impair the website, or interfere with any other party’s use of the website.

3. Products and Services

We offer personalised gifts and sublimation products, which may include mugs, tumblers, hoodies, jigsaws, and other custom items. All product descriptions, prices, and availability are subject to change without notice. We make every effort to display product details and pricing accurately, but we do not guarantee the accuracy or completeness of the information.

4. Ordering and Payment

By placing an order through our website, you are offering to purchase products subject to availability and acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or issues with payment.

Payment must be made in full before an order is processed. We accept various payment methods as indicated on the website.

5. Shipping and Delivery

We aim to ship orders as quickly as possible. Shipping times vary depending on the product, shipping method, and destination. We will notify you of any significant delays. The customer is responsible for ensuring that the shipping information provided is accurate.

6. Returns and Refunds

Due to the personalised nature of our products, we do not accept returns or issue refunds unless the product is defective or an error has been made on our part (e.g., incorrect design, shipping mistake). If you believe there is an issue with your order, please contact us within 5 days of receiving the product to resolve the matter.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Orire-Smith Creations Ltd or its content suppliers and is protected by copyright and other intellectual property laws. You may not use any of our content for commercial purposes without express written consent.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Orire-Smith Creations Ltd will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products, including but not limited to damages for loss of profits, goodwill, or data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

11. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Orire-Smith Creations Ltd
oriresmithcreations@gmail.com